RESIDENTIAL

On this project we have experienced every type of service: from totally appalling to brilliant so when we get a chance to acknowledge great service we think it’s import to do that. The industry is a bit of a worry and we think encouraging good practices when we see them is a small thing we can do to try to help. Jackie Sanders

The brief and design were for a high-performance home, and the products and installation achieved above and beyond.

Homeowners Jackie and Craig were thrilled to learn of their 0.83 ACH Blower Door test result, especially because their builders, John Kitto Construction Ltd, were working with the pro clima INTELLO^® Intelligent Air Barrier for the very first time but did a fantastic job.

Wellington-based Richard Eden from Pro Clima NZ Ltd provided ongoing technical support to the builders and the homeowners. Jackie took the time to make sure Richard was aware of just how appreciative they were in an email.

It has been really excellent working with you and your company. Our builder had not used your products before, and ours was the first house he built with the goal of achieving airtightness and a high-performance standard in terms of energy efficiency.

The products you supplied made a big difference in terms of our ability to achieve the performance standards we sought. But they would not have been nearly so effective if we had not had ongoing access to your support and guidance around their proper application. We also appreciated all the additional advice and ideas you were willing to give to help us achieve our energy efficiency goals. You were always responsive and helpful, and we felt that we could keep coming back to you with questions and you were always ready and willing to provide us with answers. Thank you for all your help and support throughout the build…

Jackie, we are glad we’ve been able to make this build as painless as possible for you and your builders. Congratulations on your new home!

• Builder: John Kitto Construction Ltd